Privacy Policy for ParentsCare App Effective Date: 23/01/2025 At [Your Name/Alias], we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, share, and safeguard information when you use the ParentsCare mobile application (the "App"). This policy applies to all users of the App, including parents seeking care, caregivers providing services, and authorized administrators. We aim to be fully transparent about our practices and to provide a trustworthy environment for connecting parents and caregivers. 1. Information We Collect a. Personal Information: * For Parents: When you register or use the App, we collect information essential for providing our services. This includes your full name, email address, telephone number, postal address, and payment details. We need this information to manage your profile, process bookings, handle transactions, and provide you with relevant support. * For Caregivers: As a caregiver, we collect comprehensive information to ensure the safety and quality of our services. This includes your full name, email address, phone number, postal address, professional credentials (certifications, licenses), national identification number (NID) for verification purposes, detailed profile information including your experience and skills, availability details, payment details for receiving funds, and optional profile pictures or other images you choose to upload. * For All Users: To ensure a personalized and secure experience, we may collect additional information such as your profile information, messages exchanged within the app, a detailed history of your app activities (bookings made, service updates received, medicine reminders used, etc.), and interactions you have with our customer support teams. b. Usage Data: We automatically collect certain data related to how you interact with our App to help us improve its functionality, performance, and user experience. This includes, but is not limited to: * App Interactions: We monitor your booking requests, appointment details, booking history, and messaging history to enhance your experience. This also includes information on your interactions with medicine reminder features. * Device Information: We log technical information such as your device type, operating system version, IP address, and the specific version of the application you are using. * Analytics Information: We gather aggregated and anonymized statistics on overall app usage patterns to understand how our app is used and identify areas for improvement. 2. How We Use Your Information We use your information to provide the services you expect from our application, including: * Facilitating Connections: Our primary goal is to provide a safe and trustworthy platform that connects parents with caregivers by managing bookings, communication, and medicine reminders. * Transaction Processing: We use your payment and booking data to facilitate smooth and secure transactions. * Personalization: We strive to enhance your experience with personalized content and features based on your preferences. * Communication: We need your contact details to send you booking confirmations, service updates, medicine reminders, and relevant alerts. * Improvements: We use your information to improve and enhance the functionality of our application and provide a high quality service to all our users. * Support: We use data to provide you with timely assistance and resolve any issues quickly. * Security and Fraud Prevention: We carefully monitor all system activity for security and fraud prevention purposes. * Compliance: We ensure to use your data to fulfill our legal requirements. * Data Analysis: We utilize your information to gain valuable insights into our application and improve user experience. 3. How We Share Your Information We may share your information with the following entities: * Caregivers: If you are a parent, we may share the necessary details such as your name, address, booking details, and other relevant information with the caregivers you have booked or plan to book. * Other Users: Certain details, like messages and service updates are visible to other users in the application in order to correctly facilitate communication and service updates. * Service Providers: We collaborate with service providers for key functionalities such as payment processing, data hosting, messaging infrastructure, notification delivery, etc. * Legal Authorities: We will share your information when required by law or when we deem it necessary to protect the rights and safety of our users or other individuals. * Trusted Third Parties: We may share information with trusted third-parties with your explicit consent. * Administrators: Authorized administrators have access to user, caregiver, and booking details to facilitate efficient system management, dispute resolutions and quality management. 4. Data Security We take the security of your data seriously and use robust security measures to protect your information. These measures include: * Data Encryption: We encrypt all data during transmission and at rest. * Access Control: We strictly limit access to your data to authorized personnel only. * Auditing: We regularly audit our security measures to identify any vulnerabilities and strengthen our data protection infrastructure. * Sensitive Data Protection: We take all measures to protect sensitive data such as payment details and passwords. 5. Data Retention We retain your personal information only for as long as necessary for the purposes outlined in this Privacy Policy and as required for compliance with legal obligations. After this period, we will securely and permanently remove the data. You also have the option to request the deletion of your information. 6. User Rights We believe that you should be in full control of your personal information, hence you have the following rights: * Information Access: You have the right to access all your personal information stored in our system. * Rectification: You have the right to correct any inaccurate or incomplete personal information. * Erasure: You can request the deletion of your data at any time, and we will process your request as required by law. * Objection: You have the right to object to certain data processing operations. * Data Portability: You have the right to receive a copy of your information in a portable and widely-used format * Contact Us: Please feel free to reach out to us regarding any concern you might have about your privacy or our policies. 7. Third-Party Links Our application may contain links to third-party websites or applications. This Privacy Policy is not applicable to those external services, please read their privacy policy before using those services. 8. Children’s Privacy Our application is intended to be used by users who are over the age of 13. We are diligent in detecting users under the age of 13, and we will remove their data promptly, if detected. 9. Changes to this Privacy Policy We will modify this policy when necessary and we will notify you by showing it to you in our application. We encourage you to review this privacy policy periodically. 10. Contact Us If you have any questions, comments, or concerns regarding this Privacy Policy or our data practices, please feel free to contact us through: Email: [email protected] Postal Address: House 688, Road 6, Avenue 9, Mirpur DOHS, Mirpur, Dhaka-1216